The legal advisors and work environment consultants of the Labour Inspectorate provide counselling services related to the Labour Inspectorate. The legal advisors give answers to questions concerning employment contracts, working and rest time, holidays, wages and other matters related to labour relations as well as collective labour relations. The work environment consultants answer questions about safety at work and healthy workplaces.
The goal of the counselling service is to help all parties of a working relation to know and fulfill all their contractual and agrees rights and obligations, to promote lawful actions and to reduce and prevent conflicts and violations.
The counselling service can be reached via phone at 640 6000 or via email, [email protected]. In order to receive an answer in Russian or English, please indicate the preferred language in your request. The counselling service of the Labour Inspectorate is free of charge. The adviser of the Labour Inspectorate is impartial and reliable. The counselling is confidential, i.e. information obtained in the course of the consultations is not disclosed without the consent of the parties, except in cases prescribed by law.
The helpline does not answer or provide solutions to disagreements in employment relationships or offer legal aid, the counselling service only gives explanations about issues related to implementation of legal acts under the supervision of the Labour Inspectorate
Personal legal counselling is not offered in the offices of the Labour Inspectorate.
The consultation service is financed by the European Social Fund.
Calling the hotline 640 6000
The helpline 640 6000 is open Mon-Thur from 09.00 to 16.30 and on Fridays to 15.00.
For more complex questions and callers who need further clarification, it is recommended to contact the local inspectorate or send the question in writing to [email protected]. The lawyer answers the written questions as soon as possible, but not later than within 30 days.
Don't hesitate asking to speak in English. If the the lawyer doesn't speak English, he/she will redirect you to an English-speaking lawyer.
Your calls may be recorded to provide better service. Call recordings are stored for up to two months.
The Labor Inspectorate may use your data to carry out customer satisfaction surveys.
Recommendations before calling the infoline:
- Make yourself the question to what a you want an answer clear before you call;
- Try to formulate the question as clearly as possible;
- Ask one question at a time and listen to the answer;
- Listen to the respondent`s detailed questions;
- Ask only what you really need to know;
- Avoid calling at the request of someone, or recommended him to call himself;
- Avoid a long explanation of the background associated with the problem, to give others an opportunity to call as well;
- Do not start a discussion with the respondent;
Asking for advice in writing
You can contact the legal advisors and work environment consultants of the Labour Inspectorate via the contact form below or directly at [email protected]
NB! The lawyers of the Labor Inspectorate do not provide legal aid but provide explanations regarding the Employment Contracts Act and legislation issued on the basis thereof.
We usually respond within 5 working days, but if answering requires the collection of information, we will respond within 30 calendar days at the latest.
The Labor Inspectorate may use your data to conduct customer satisfaction surveys.
The lawyers of the Labor Inspectorate answer in Estonian, English and Russian. To letters in a foreign language we respond as a general rule in Estonian and in a foreign language (English or Russian), unless you wish to receive a reply only in a foreign language and indicate the appropriate option in the form below. Please note that upon presenting to other authorities, the translation of the document into Estonian may be required, the translation costs will be borne by the person him or herself and the person will not be able to turn to the issuing government agency for the translation of the document into Estonian.
Last updated: 15.08.2023